Technical Audit and Inspection Services for the Eight Water Services Boards and Four Water Services Provider Companies under each Board
Objective of the assignment was to assist the Water Services Regulatory Board in carrying out inspection and technical audit of the licensees and identified agents; production of reports in areas of audit and inspection with detailed findings and any recommendations for change; production of reports with evaluation of the adequacy of the performance indicators for each area and any recommendation for change and assess the design standard and the value for money infrastructural development. The inspections and technical audits to cover the eight Water Services Boards (WSBs), namely, Athi Water Services Board (AWSB), Lake Victoria North Water Services Board (LVNWSB), Lake Victoria south Water Services Board (LVWSB), Rift Valley Water Services Board (RVWSB), Northern Water Services Board, Tana Water Services Board, Tanathi Water Services Board and Cost Water Services Board (CWSB) and all the Water Service Providers (WSPs) in the Boards’ Area of Operation.
The specific scope of work involved in this assignment was:
- Assess the levels of adherence to the provision of the licence conditions for WSBs
- Customer management, satisfaction and complaints
- Adherence to approved tariffs
- Adherence to the business planning
- Monitoring and enforcement
- Assess the levels of adherence to provisions of the Services Provision Agreement (SPA) on reporting regime for WSPs
- Extent of compliance with remuneration and financial arrangement
- Asset maintenance, management and development
- Customer management
- Planning